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Q What is your price validity?

Due to the exchange rate fluctuated, and raw materials not stable, and nowadays fierce competition, so the price is valid only 1month most of the time, and some even shorter to 15days or 1weeks, which is up to the on time situation.

Q We want open a mold, can you help?

yes, dear

 

welcome ODM, and we have professional engineers to do this job for more than 10years, and he is expert in fiber optic passive solutions, and we will keep all you information secret, and sign a confidentiality agreement to ensure your rights and interests.

 

Please talk to us for more details, let's make it true.

Q Will you take part in EXPO ECOC?

This year not yet, marketing dept. will have a plan soon.

 

When confirmed, will get back to you, and visit you to our booth for further talk, thanks for concern.

Q Can we visit you this week?

Dear Clients

 

welcome any time to visit us, we will be here always.

 

However if possible, please inform us in advance to ensure a best meeting face to face. 

Q Can you print our logo?

Custom logo, part number  or any information is availble, please show the original file like jpg, pdf, ai, cdr, then will check how it will be and send you confirmation. 

 

please talk to our sales team for further information.

Q Can you offer me free sample?

Samples is avaible, normally sample will charge, due to the time to make samples take much more time and labour cost to do than mass production, and should stop the mass production specially. 

 

However, if we have stock, we can offer free samples, please talk to our sales team for more information.

 

Q Can you tell me your customer in our country?

Thank you very much for your interest in our company.

 

However, I'm sorry, as customer information is a trade secret, we will keep all customer information confidential. Please understand. This is also to protect the interests of customers and maintain normal market order.

 

If we are fortunate enough to work with you, we will also keep your information confidential. Please trust us.

Q What is your HS code for the product?

For items related with cables, the hscode is 854470, and for the fiber optic box is 853670, for other items accessories, mostly is 853670, but it is too many different kits, the hscode will vary from different material and application, please inquiry to us for details.

Q How can i buy from you?

Firstly please confirm with sales what do you need, then we will send you price and make proforma invoice, after confirm and get your payment, will start production. After goods ready, will ship to you with your forwarder or ours. That is easy, similar like you buy something online.

Q What is difference of DDP and DDU?

DDP is Delivered Duty Paid, DDU is Delivered Duty Unpaid.

 

DDP refers to the seller completing import, customs clearance, and other procedures at the designated destination, and delivering the goods that have not been unloaded from the delivery vehicle to the buyer to complete the delivery.

 

Under this trade term, exporters are responsible for all risks associated with transporting goods to the designated destination, as well as handling customs clearance procedures at the destination port, paying taxes, fees, and other charges. It can be said that under this trade term, the seller bears the greatest responsibility. If the seller is unable to directly or indirectly obtain an import license, then this term should still be used with caution.

 

And if end client accept DDP service, that means all things will be handled by the shipper, the consignee should not contact with customs to clear customs, hope understand. Thanks.

 

 

While DDU almost are the same with DDP, but it don’t included the tariffs, taxes, and other official fees required for importing goods are not included here. Importers need to handle additional costs and risks caused by the failure to complete the import clearance process for goods in a timely manner.

Q Can you offer me freight cost ?

yes, that is what we should do.

 

When inquiry or order process, after quantity and package is confirmed,will check the total weight and volume, and check the total freight cost for you based on your address. This will help you better to make a conclusion.

 

We have many long-term cooperative freight forwarders who can provide reference for express, air, and sea freight rates. Hope it's helpful to you.

Q How to track my package?

After delivery, we will inform you the shipment details like commercial invoice, packing list, certificate of origin, airway bill or bill of ladings, etc.

 

If it is by courier like UPS, FEDEX, DHL, we will provide the waybill with the tracking number for you, please track details on official website or 17track.net for more details.

 

If it is go by sea, please track on shipxy with BL number or with vessel &voyage number https://www.shipxy.com/

 

If it is go by air, please track on track-tracce with airway bill number.

https://www.track-trace.com/aircargo

 

 

Our sale team will update shipment information after deliver too, please don't worry.

 

 

If anything need to prepare for customs clearance, please talk to our sales team in time. Thanks

Q Can we be your distributor?

This depends.

 

We have different product lines, so which will decide if there is customer or if this product is sold in your market already, let’s talk.

Q If the product is not qualified, what should we do?

sorry if this happen, and please help share the product details in photos or videos, and we will check all the order procedures to check where it is the problem ASAP. If it is really our problems, will remake and send you for free; if it is not our problems, will help you find the correct solution to decrease the loss.

 

But please rest assured that all our products are produced according to the contract and international standards. So before production, please do confirm with our sales representatives about all product details including quality standard, test standard, package, quantity, samples, labels or shipping marks, printing or spare parts. All products are 100% test before shipment, which can prevent such events from occurring at the source.

Q Can you do partial shipment?

Yes, of course. How to make shipment will be decided in contract or the following discussion with sales representatives, please keep in touch with us, we will share the production time schedule from time to time.

Q Can you help apply certificate of origin?

Yes, we can do all kinds of certificate of origin by ourselves, no matter common certificate or preferential certificate like FTA, FORM A, FORM E FORM F, etc.

Q When can you send me the original shipment files?

Normally, we will confirm all details with original shipment files in advance before delivery, and when goods on board, when the shipping company issue the bill of lading, we will send you the original files by courier or telex release for you asap to ensure ready for import customs clearance.

Q How do you ship our goods?

We will recommend the correct and cost effective but safer shipment methods, like courier /express, land, air, truck, boat, etc.

 

if by courier or express company, we have our own DHL, FEDEX, UPS account, freight prepaid is ok.

 

Meanwhile, our long term shipping company have better cost effective shipping sources if you accept. Also if you have account, please share with us in advance, so as to deliver goods when goods ready at once to help you get them faster.

 

if by airline or by sea, by land, we have long term shipping forwarders, we can recommend their cost and contact to you, if you don’t have partners, freight prepaid; if you have own forwarders, we can work with them successfully, freight collect.

 

We have our own truck company, or customs clearance partners, which will ease full container load (FCL) or less container load(LCL), which may save your handling charges may occurred.

Q Can you contact you tonight?

yes, though our working time is Monday to Friday from 9am till 18pm, but our whatsapp, wechat, skype and mobile is always online, you can leave message or call us any time you are free, when we get it, will get back to you asap when it is available.

Q Can you do credit card?

Not acceptable, if really big customers with more than 5 years, our accountant and audit will check and confirm specially.

Q What is your payment term?

Yingda common term is TT LC paypal, alipay, western union, money gram, etc. If any other payment term need, please talk to our sales team:sales@yingdapc.cn

Q What is your trade term?

Accept all types trade term like EXW, FDB, FCA, CNF, CIF,C&F, DDU, DDP, DAP, etc., conforms to INCOTERM 2000

Q Are you manufacturer or trading company?

We are manufacturer for fiber patch cord, splitter in Shenzhen, Ningbo is terminal box, optical distribution, splice closure factory partner.

So, we can help mix full container or go by LCL from shenzhen port, ningbo port or shanghai port.

 

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