sorry if this happen, and please help share the product details in photos or videos, and we will check all the order procedures to check where it is the problem ASAP. If it is really our problems, will remake and send you for free; if it is not our problems, will help you find the correct solution to decrease the loss.
But please rest assured that all our products are produced according to the contract and international standards. So before production, please do confirm with our sales representatives about all product details including quality standard, test standard, package, quantity, samples, labels or shipping marks, printing or spare parts. All products are 100% test before shipment, which can prevent such events from occurring at the source.
sorry if this happen, and please help share the product details in photos or videos, and we will check all the order procedures to check where it is the problem ASAP. If it is really our problems, will remake and send you for free; if it is not our problems, will help you find the correct solution to decrease the loss.
But please rest assured that all our products are produced according to the contract and international standards. So before production, please do confirm with our sales representatives about all product details including quality standard, test standard, package, quantity, samples, labels or shipping marks, printing or spare parts. All products are 100% test before shipment, which can prevent such events from occurring at the source.